Refund policy
Returns & Refunds Policy
At Rovioz, we want you to be 100% happy with your purchase. If something isn't right, here's everything you need to know.
30-Day Guarantee
You have 30 days from the date you receive your order to request a return.
Return Conditions
- The item must be unused, with no signs of wear or damage.
- It must include all original tags and accessories.
- It must be in its original packaging.
- You'll need your order number or proof of purchase.
How to Start a Return
Email us at info@roviozshop.com with your order number, the reason for your return, and photos if applicable. We'll get back to you within 24 business hours with return instructions.
Return shipping is FREE. We'll take care of it.
Non-Returnable Items
- Digital products (such as downloadable guides).
- Custom or personalized items.
- Items that have been used, damaged through misuse, or returned without their original packaging.
Refunds
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be issued to your original payment method within 5 to 10 business days (exact timing depends on your bank).
Exchanges
The fastest way to get the item you want is to return the original and place a new order.
Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, contact us right away at info@roviozshop.com with photos, and we'll send you a replacement at no cost.
Contact
info@roviozshop.com · We reply within 24 business hours.